Terms of service

1. This agreement

These terms are a contract between you and the developer of Loopr ("Loopr", "we", "us"). By downloading, signing into or using the Loopr app you accept them. If you don't accept them, don't use the app.

Our privacy policy forms part of these terms.

2. What Loopr is

Loopr is a planning tool. It lets you assemble a list of stops, calculates a route through them, suggests an efficient order, estimates distances and arrival times, and keeps track of which stop you are on.

Loopr is not a navigation app. It does not give turn-by-turn directions. When you tap Directions, Loopr hands a single destination to Apple Maps or Google Maps, and that app takes over. Your use of those apps is governed by Apple's or Google's terms, not ours.

3. Estimates, and what they are worth

Concretely, and by design:

• Estimates do not model traffic. They are based on road speeds, not conditions.
• They do not know a business's opening hours, only the opening times you enter on a stop, and nothing about closures, roadworks, weather or access restrictions.
• Time at each stop is one figure applied to every stop, not a per-stop estimate.
• A finish time you set is a target the plan is measured against. Optimization plans the route to end by it when some order fits, which can change the order of your stops; when none does, it plans without it and says so. It is not a promise that you will finish by then.
• Route and address data come from third parties and may be incomplete or out of date.
• Optimization finds a good order, not a provably optimal one, whatever the size of the route.

Drive safely and lawfully. Do not operate Loopr while driving. Obey road signs, traffic law and your own judgement over anything the app tells you — including when a suggested route is unsuitable for your vehicle. You are solely responsible for how you drive and for complying with any rules that apply to your work.

4. Your account

You can use Loopr without an account: choose Continue without an account, and your routes, saved places and settings stay on that device only. An account — Sign in with Apple on iPhone and iPad, or Google — is needed to sync your data between devices and to buy Loopr Pro. If you create one, you are responsible for keeping it secure and for activity that happens under it. You must be old enough to form a binding contract where you live, and at least 13.

You may stop using Loopr at any time, and delete your account whenever you like: in the app, under Settings → Account → Delete account, or through the delete-account page if you no longer have the app. See also how to delete your data.

5. Loopr Pro

Loopr is free to use. A Loopr Pro subscription, which needs an account, lifts three limits and unlocks one feature:

Billing

• Subscriptions are sold and billed through the Apple App Store (and Google Play, once Loopr for Android is released), not by us directly. The store's terms govern the transaction.
• Subscriptions renew automatically at the end of each period unless you cancel at least 24 hours before it ends. The first payment is taken when you confirm the purchase or, if the subscription starts with a free trial, when the trial ends.
• Loopr Pro may be offered with a free trial, an introductory offer for eligible new subscribers. The store decides who is eligible, not us: there is at most one trial per Apple Account or Google account across all of Loopr Pro's plans, and deleting your Loopr account and creating a new one does not earn another. Before you confirm, the App Store or Google Play shows how long the trial lasts and the price you will pay after it. Nothing is charged during the trial. Unless you cancel before it ends — on the App Store, at least 24 hours before — it becomes a paid, automatically renewing subscription at the price you were shown. A trial that ends without becoming a subscription returns you to the free tier, and nothing you made during it is deleted.
• Cancel through the store — on iPhone or iPad, Settings → your name → Subscriptions (on Android, once it is released, the Play Store's Subscriptions page). Deleting the app, or your Loopr account, does not cancel a subscription or a free trial.
• Refunds are handled by Apple (or, once Loopr for Android is released, Google) under its own policies. We cannot issue them on your behalf, though we're happy to help you ask.
• Prices vary by country and may change. We'll tell you before a change affects a renewal, and you can cancel if you'd rather not continue.
• If a subscription lapses, or a free trial ends without becoming one, Loopr reverts to the free tier. Nothing you saved is deleted — your saved routes and saved places stay where they are; you may not be able to create new ones past the free limits until you're back under them.

Where a statutory right of withdrawal or cooling-off period applies to you, nothing here removes it.

6. Acceptable use

Don't:

• use Loopr for anything unlawful, or to plan or carry out anything that harms others
• reverse-engineer, decompile or tamper with the app, except where law expressly permits it
• automate, scrape or bulk-query the app or the services behind it, or work around the stop and route limits
• resell, sublicense or redistribute Loopr, or pass off its output as another product
• upload or enter content you have no right to use

The routing, optimizing and address-search services Loopr relies on are shared by everyone who uses it. Overusing them degrades the app for everyone, so we may rate-limit, suspend or terminate accounts that abuse them.

7. Third-party services

Loopr depends on services we do not control: Google Maps Platform for address search, Firebase for sign-in and sync, Apple Maps or Google Maps for display and navigation, and Cloudflare, which carries the app's requests to the route optimizer we run ourselves and, from version 1.38, to the routing server we run beside it. Versions before 1.38 draw routes through OSRM's public routing server, which is free, publicly operated infrastructure with no service-level guarantee.

If one of them is slow, unavailable, or returns something wrong, parts of Loopr will be too. We are not responsible for those services, and their availability is not something we can promise.

Road data used for routing is © OpenStreetMap contributors, available under the Open Database License.

8. Availability and changes

We aim to keep Loopr working and improving, but we don't guarantee uninterrupted availability. We may add, change, or remove features; suspend the service for maintenance; or discontinue it. If we discontinue Loopr entirely we'll give reasonable notice and, where a paid subscription is affected, handle it fairly.

9. Ownership

Loopr, its name, its logo, its design and its code are ours and remain ours. These terms grant you a personal, non-exclusive, non-transferable, revocable licence to use the app on devices you own or control, for as long as you comply with them.

Your routes are yours. The stops, names and lists you create belong to you. We claim no ownership of them and use them only to run the service for you, as described in the privacy policy.

10. Termination

You may stop using Loopr at any time. We may suspend or terminate your access if you materially breach these terms, or if we're required to by law. On termination, your licence ends; provisions that by their nature should survive — ownership, disclaimers, limits of liability — do.

11. Disclaimer

To the fullest extent the law allows, Loopr is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the app will be error-free, uninterrupted, or that any estimate, route or address it produces is accurate or suitable for your purposes.

12. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost business, lost time, missed deliveries, fuel costs, or lost or corrupted data, arising out of your use of Loopr.

Our total liability for all claims relating to Loopr is limited to the greater of the amount you paid us for the app in the twelve months before the claim, or USD 50.

Nothing here excludes liability that cannot lawfully be excluded — including for death or personal injury caused by negligence, or for fraud. If you are a consumer, you keep every statutory right your country gives you, and these limits apply only so far as that law permits.

13. If you got Loopr from the App Store

This agreement is between you and us, not with Apple. Apple has no obligation to provide support for Loopr and is not responsible for any claim relating to it. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

14. Changes to these terms

We may update these terms. If a change is material, we'll update the date at the top and, where we can, give notice in the app or by email before it takes effect. Continuing to use Loopr after that means you accept the new terms.

15. Governing law

These terms are governed by the laws of the Dominican Republic, without regard to its conflict of laws provisions, and the courts of the Dominican Republic have exclusive jurisdiction, except that consumers may bring proceedings in the courts of their own country of residence where local law gives them that right.

16. Contact

hello@apploopr.com, or see the support page.